Refund policy

At Soma Pets, we want you to receive your order in perfect condition. Our return policy applies only to products that arrive damaged or defective.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us as soon as possible after receiving your order. To help us process your request quickly, please provide:

* Your order number
* Clear photos of the damaged or defective product
* Photos of the packaging, if applicable
* A brief description of the issue

After reviewing your request, we will determine the appropriate solution, which may include a replacement or refund.

Important Information

Returns or refunds are not accepted for reasons other than damage or defects, including changes of mind, incorrect product selection, or normal wear and tear.

The product must be reported as damaged or defective within the applicable return period stated by Soma Pets.

If you have any questions regarding a damaged or defective order, please contact our customer support team.